Whatever legal service you need, you have the right to be treated with care and professionalism by your solicitor. This section details your guide to what to expect from us in terms of client care.

We will:

• put your interests first when representing you be polite and considerate in our dealings with you
• find out from the start what you are hoping to achieve, and aim to make sure that your expectations are realistic
• make every effort to explain things clearly and in terms you can understand, keeping legal jargon to a minimum
• agree with you the type of service you can expect to receive
• tell you who will be handling your work
• explain what the costs are likely to be
• keep you informed of costs throughout so that you can work out if a particular course of action is worth following financially
• respond to your letters and phone calls
• tell you about any developments and update you on progress as work proceeds
• give you a clear bill which shows the work done and the amount charged
• treat all clients fairly, and not discriminate against anyone because of his or her race, religion, sex, sexual orientation (sexuality) or disability and
• keep what you tell us confidential, and refuse to act for anyone else if doing so could compromise that confidentiality.
  

PLEASE NOTE: Other legal and professional duties may occasionally affect our ability to meet all these standards. For example, the legal duty to release information about money laundering or our duty to the court can override the duty of confidentiality or the duty to put your interests first.